OfficeButler24 – Digital Sales Robotics for Officebutler24, Gas Stations & Retail (24/7)

Automated 24/7 availability close to the customer: self-service relieves staff, reduces costs, and increases customer satisfaction.

Individually integrated into your storefront, rear loading from inside, flexible assortment changes without rebuilds, and fast ROI; API-based data exchange with ERP/inventory and POS.

Benefits & Use Cases

24/7 direct sales & pickup—closer to the customer.
Staff relief and cost efficiency through self-service.
Tailored to assortment, capacity, and available space.

Customer Behavior & Trends

Urbanization & 24/7 expectations.
Digitalization & personalized experiences.
Omnichannel in brick-and-mortar retail.
Big Data & AI (privacy-compliant).
Retail robotics & smartphone connectivity.

Functions

Web-shop-like UX; dispensing in < 30 sec.
Age verification via bank card/ID scan.
Shopping cart & multi-item purchase.
Digital payments, loyalty & vouchers.
Web portal with API.
Inventory & POS integration.
Smart data, analytics, remote maintenance & cash-register integration.

Self-service & New Product Categories

Heat-not-burn and alternative products require more flexible packs and processes (exchange, returns, maintenance, replacements).
Classic machines are tuned to uniform 20-pack formats; TB24 handles diverse shapes and sizes.
Not restricted by opening hours; ideal for HORECA and retail demand for automation plus analytics.

Company & Evolution

About 15 years ago, a group of innovators set out to bring traditional vending online. Today, we are one of the few European manufacturers (hardware & software) of large-scale retail robotics.

POS automation, digitalization, and self-service have reached mainstream retail. Our customers sell their own products 24/7 under their brand directly to consumers (B2C)—both at existing locations and alternative sites to increase presence and visibility.

Market & Growth

According to Polaris Market Research, the global cigarette vending machine market is expected to grow at a 5.2% CAGR.

Merchandise Handling & Systems

Continuously adjustable lift-shelf system.
Flexibly configurable, serially arranged chutes.
A hybrid of both systems—depending on the assortment.

Software & Data

All solutions are powered by software: a front end (web-shop UI on screen) and a portal. This generates analytics-grade data not available from conventional machines, while consumers benefit from a modern digital UX and its possibilities.

Installation Advantages

24/7 operation—no opening-hour limits.
Low vandalism risk (no direct access to goods/cash).
Small portal width required.
Cart function enables multi-item purchases.
Built-in or free-standing setups—even away from the main site.
Low operating costs and rapid return on investment (ROI).

Imprint

Pursuant to Section 24 (3) of the Austrian Media Act (Mediengesetz)

Media owner and publisher

OfficeButler24 GmbH

Kaiserstraße 63, 1070 Wien

VAT ID:ATU81692278

Company register number:FN 645422 a

Phone:+43 1 942 41 69 0

Email:info@officebutler24.com

IBAN:AT07 12000 10042842376

BIC:BKAUATWW

Disclosure

Pursuant to Section 25 (4) of the Austrian Media Act

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